Web Analytics

The Best Airlines in America According to Consumers Is…

The Best Airlines in America According to Consumers Is...

The latest domestic airline rankings for 2014 reveal the best airlines in America according to consumer surveys. Using data complied from the American Customer Satisfaction Index (ACSI) and the Department of Transportation (DOT) reports, travelers’ feedback gives us a look at the premier carriers in air travel.

ACSI collects customer opinions regarding experiences with the flights including: schedule options, check-in, reservations, on-time arrival, baggage handling, loyalty programs, flight crew courtesy, in-flight services, seat comfort, and website. If that is your main traveling concern, then JetBlue is the winner for customer satisfaction. According to Airfarewatchblog, the top ten best airlines in America are…

Customer Service and In-Flight Satisfaction
1. JetBlue – 79
2. Southwest – 74
3. Delta – 71
4. Alaska – 70
5. Frontier – 70
6. Virgin America – 70
7. American – 66
8. United – 60

However, when you take into account canceled flights, JetBlue falls to tenth place.

Airlines with the Fewest Canceled Flights
1. Delta – 0.11%
2. Alaska – 0.13%
3. Virgin America — 0.18%
4. Frontier — 0.63%
5. Southwest — 0.71%
6. United — 1.31%
7. American — 1.76%
8. JetBlue — 2.42%

Have a fear of being bumped or denied boarding thanks to being overbooked? United falls to the bottom of the top ten barrel, while Jetblue soars back to the top.

Number of Denied Boardings
1. JetBlue – 3.58
2. Virgin America – 17.13
3. Alaska – 56.56
4. American – 73.58
5. Delta – 74.06
6. Frontier – 119.07
7. Southwest – 135.96
8. United – 245.61

Lost luggage and bag abuse can become a traveler’s worst nightmare. These airlines

Airlines with the Fewest Mishandled Bags
1. Virgin America — 1.04%
2. Frontier — 1.65%
3. JetBlue — 1.79%
4. Delta — 1.79%
5. Alaska — 2.42%
6. United — 3.37%
7. American — 3.73%
8. Southwest — 3.89%

For business travelers, time is a huge factor. To keep your busy schedule on track, fly with Alaska Airlines.

Airlines with On-Time Arrivals
1. Alaska – 89.67
2. Delta – 84.41
3. Virgin America — 81.77
4. American – 79.10
5. JetBlue – 77.32
6. Frontier – 73.42
7. Southwest – 72.68

When you factor in all these details along with baggage issues, delays customer satisfaction, the playing field levels out.

Best Based on Overall Performance
1. Delta Airlines
2. Virgin America
3. Alaska Airlines
4. JetBlue
5. Frontier
6. Southwest
7. American Airlines
8. United Airlines

Alas, Spirit Airlines remains the best at being the worst. The appeal of paying for every aspect of your flight, sans swiping your credit card for bathroom privileges, continues to fuel complaints. However, the airline is growing faster than competing carriers. Find out how, here at the Best Airline Revealed While Least Popular Airline is Growing Faster…